Every member of our company is passionate, has great instincts, brings his/her own form of intelligence and good judgment, and runs, runs, runs toward the finish line. We are a group of entrepreneurs and industry experts who are looking for like-minded individuals who roll up their sleeves and solve problems creatively. Every week brings new challenges and it's our job to meet them. Come join us!
Qualified individuals should apply directly to: email@example.com. You will be contacted if chosen to move forward in our recruitment process.
Principal Duties and Responsibilities
Knowledge and Skills
About Social Sentinel
Social Sentinel offers community, corporate and campus leaders a powerful new tool to help ensure the safety and security of their children and students, employees, campuses, communities, customers, guests, clients and visitors. Acting as a "social media smoke alarm," our solution (the Social Sentinel® service) alerts leaders to locally relevant public safety threats shared on social media. Working with the nation’s leading experts in campus safety, data science, social media linguistics and abnormal behaviors, we have designed patent-pending algorithms that protect free speech and association while mapping the language and behaviors of harm to the social graph. We are proud of what we do and united with our clients to make a positive difference. By protecting individual rights to privacy and free speech, we believe our service represents a balanced, proactive approach to safety and security in the social media age. This approach is resonating in the market, and in the past year Social Sentinel grew its revenues 125% year over year. As of December 31, 2016 the company protected nearly 6 million individuals on campuses and in their communities across 23 states.
Qualified individuals should apply to: firstname.lastname@example.org
Social Sentinel, Inc. is an Equal Opportunity Employer
Social Sentinel, Inc. sends school and campus leaders alerts to threats that have been posted publicly on social media. Our mission is to help our clients keep their campus and community safe while supporting a diverse, open and welcoming community.
We are a SaaS company that sells into the K12, Higher Education and Campus Safety environments. Having recently closed our Series A-1 funding round, we are now looking to add a few passionate members to join our team of fun, focused, efficient, and highly experienced professionals. We know the market, we know our prospects, and we know our client base; we need you to help us welcome new clients and care for existing clients while delivering all an unparalleled experience.
The CSM will report directly to the Vice President of Client Success and will work with both existing clients and new clients that are brought on board via channel partners.
The CSM will be responsible for answering inbound inquiries and service requests from current clients. Striving for first-call resolution, the CSM will focus on quickly diagnosing the client’s issue, accurately documenting all details and communications in our internal CRM tool, and finding the best means to satisfy the client’s request. The CSM understands the value of building meaningful relationships with clients and aims to exceed expectations of our trusted partners. The CSM enjoys learning technical concepts and is able to communicate them to a wide variety of audiences.
Deadline: December 1, 2017
Submission Materials: Cover Letter, Resume, and List of References (3)
Social Sentinel, Inc. is an equal opportunity employer.
Qualified individuals should apply directly to: email@example.com. We will contact you if we decide to move forward with your application.