You're innovative and driven.
We are too.
We've been looking for you!

There is nothing more rewarding than knowing that we are helping keep our communities safe.

Every member of our company is passionate, has great instincts, brings his/her own form of intelligence and good judgment, and runs, runs, runs toward the finish line. We are a group of entrepreneurs and industry experts who are looking for like-minded individuals who roll up their sleeves and solve problems creatively. Every week brings new challenges and it's our job to meet them. Come join us!

Qualified individuals should apply directly to: careers@socialsentinel.comYou will be contacted if chosen to move forward in our recruitment process.


Current Openings

Client Success Manager (CSM)
Burlington, VT

Mission 

Social Sentinel, Inc. sends school and campus leaders alerts to threats that have been posted publicly on social media. Our mission is to help our clients keep their campus and community safe while supporting a diverse, open and welcoming community.

We are a SaaS company that sells into the K12, Higher Education and Campus Safety environments.  Having recently closed our Series A-1 funding round, we are now looking to add a few passionate members to join our team of fun, focused, efficient, and highly experienced professionals. We know the market, we know our prospects, and we know our client base; we need you to help us welcome new clients and care for existing clients while delivering all an unparalleled experience.

Overview

The CSM will report directly to the Vice President of Client Success and will work with both existing clients and new clients that are brought on board via channel partners.

The CSM will be responsible for answering inbound inquiries and service requests from current clients. Striving for first-call resolution, the CSM will focus on quickly diagnosing the client’s issue, accurately documenting all details and communications in our internal CRM tool, and finding the best means to satisfy the client’s request. The CSM understands the value of building meaningful relationships with clients and aims to exceed expectations of our trusted partners. The CSM enjoys learning technical concepts and is able to communicate them to a wide variety of audiences.

Duties

  • Act as the relationship manager and primary point of contact for direct client accounts and those that come through our channel partner.
  • Gain and maintain an expert level understanding of our product and service. Use this knowledge to recognize and solve potential problems, evaluate effectiveness, and understand client use cases.
  • Conduct onboarding, training and reviews for direct client accounts and those that come through our channel partner.
  • Work with product and technical staff to enhance the client experience by tracking any issues, requests and bugs.
  • Act as a liaison between channel accounts, our channel partner and internal teams ensuring client needs are met, including direct and channel partner accounts.
  • Other duties as needed.

Qualifications

  • Either of the following:
  • Strong computer skills and technical acumen; ability to use and understand SSI products and CRM software products necessary to the position.
  • Expert knowledge of social media platforms.
  • General knowledge of the Higher Education and K-12 systems.
  • Excellent oral, interpersonal and written communication skills.
  • Superior team player with experience and commitment.
  • Demonstrated ability to evaluate and solve complex problems, and execute appropriate solutions.
  • Thrives in a rapidly evolving and fast-paced work environment.
  • Either of the following:
    • Bachelor’s Degree, or
    • 2-5 years demonstrated success in B2B support.

Deadline: August 7, 2017

Submission Materials: Cover Letter, Resume, and List of References (3)

Social Sentinel, Inc. is an equal opportunity employer.

Qualified individuals should apply directly to: careers@socialsentinel.comWe will contact you if we decide to move forward with your application.

Client Success Coordinator (CSC)
Burlington, VT

Mission

Social Sentinel, Inc. sends school and campus leaders alerts to threats that have been posted publicly on social media. Our mission is to help our clients keep their campus and community safe while supporting a diverse, open and welcoming community.

We are a SaaS company that sells into the K12, Higher Education and Campus Safety environments. Having recently closed our Series A-1 funding round, we are now looking to add a few passionate members to join our team of fun, focused, efficient, and highly experienced professionals. We know the market, we know our prospects, and we know our client base; we need you to help us welcome new clients and care for existing clients while delivering all an unparalleled experience.

Overview

We are looking for a technically savvy and customer-focused Client Success Coordinator (CSC) to be a part of our dynamic team. You will be responsible for planning and organizing client deliverables as well as carrying out important operational duties. As a CSC you will assume a role central to the company’s success, working with Sales, Marketing, Product, and Engineering to deliver value to our trusted partners. 

The CSC will be responsible for composing client-facing communications including, but not limited to, newsletters, release notes on new or updated features, tips, and white papers. You will engage with clients both directly and indirectly to optimize their experience and demonstrate the value of Social Sentinel.

To be successful, you must be an exceptional communicator, organized, detail-oriented, and thrive in a fast-paced environment.  

Duties

  • Directly communicate with clients to optimize their accounts.
  • Prepare client-facing reports on a regular basis.
  • Gain and maintain an expert understanding of our product and service.
  • Work with product and technical staff to enhance the client experience by tracking requests and feedback.
  • Use our CRM and other web-based programs to document all client interactions.
  • Other duties as required.

Qualifications

  • Bachelor’s Degree, or 2-5 years demonstrated success in a customer-focused environment.
  • Strong computer skills and technical acumen are a prerequisite. This includes familiarity with:
    • CRM technologies and other client-tracking software (i.e. Hubspot, Atlassian products, and other web-based programs.)
    • Social media platforms
    • Adobe Creative Cloud products
  • Experience in communicating with clients on a one-to-one basis.
  • Must be self-motivated and curious. Must be an agile team player.
  • Demonstrated ability to evaluate complex problems, solve them, and execute the solution.

Full time, at-will position (with 60-day probationary period)

Deadline: August 5, 2017

Submission Materials: Cover Letter, Resume, and List of References (3)

Email Submission Materials to: careers@socialsentinel.com

Social Sentinel, Inc. is an equal opportunity employer.

Qualified individuals should apply directly to: careers@socialsentinel.com. We will contact you if we decide to move forward with your application. 

Assistant Controller
Burlington, VT

Mission 

Social Sentinel, Inc. sends school and campus leaders alerts to threats of imminent harm that have been posted publicly on social media. Our mission is to help our clients keep their campus and community safe while supporting free speech and a diverse, open and welcoming community.

We are a SaaS company that sells into the K12, Higher Education and Campus Safety environments. Having recently closed our Series A-1 funding round, we now are looking to add a few passionate members to join our team of fun, focused, efficient, and highly experienced professionals. We are growing fast and need a rising star to join our finance team to help us manage our growth, while delivering accurate financial reports to stakeholders.  This is a great opportunity for you to take your career to the next level. 

Overview

We are looking for a reliable Assistant Controller to assist in preparing statements that follow all regulatory and accounting guidelines under the supervision of our CFO. You will be responsible for identifying and preventing discrepancies and helping set up control systems. You must have a deep knowledge of accounting principles and must be an organized professional with a great eye for detail. You also must be reliable and able to carry out tasks both autonomously and collaboratively.

The overall goal of this position is to contribute to keeping the accounting and financial processes of the company up to standard and to ensure accurate financial reporting and control. The Assistant Controller will help the finance staff maintain financial reports, records, and general ledgers; prepare and analyze budgets; and perform general bookkeeping. He or she also will be responsible for helping departments manage to their budgets by creating monthly actual to budget reports.

Responsibilities

  • Manage operational financial data and ensure data integrity 
  • Execute month-end close process to ensure accurate and timely results in accordance with GAAP
  • Maintain fixed asset, deferred revenue, and other schedules as needed
  • Handle daily cash management activities and reviews reconciliations
  • Oversee Staff Accountant and Accounts Payable Clerk
  • Assist in the maintenance and evolution of internal controls and policies to comply with applicable regulations and established best practices
  • Assist with year-end audit preparation and serve as a main point of contact for external auditors
  • Assist in the preparation of budgets or forecasts
  • Oversee the maintenance of the accounting system and chart of accounts
  • Performs other financial analysis and provides recommendations as required

 

Minimum Requirements

  • The ideal candidate is a self-starting, hands-on professional.
  • The candidate should have proven experience working on a complex/high paced environment.
  • Bachelor’s Degree, preferably in business, finance, accounting, economics, or similar discipline.
  • A minimum of seven or more years of accounting or related experience.
  • Proficient in Quickbooks & Microsoft Office, with advanced knowledge of Microsoft Excel.
  • Certified Public Accountant preferred.

Deadline:  July 30, 2017

Submission Materials: Cover Letter, Resume, and List of References (3)

Social Sentinel, Inc. is an equal opportunity employer.

Qualified individuals should apply directly to: careers@socialsentinel.com. We will contact you if we decide to move forward with your application.